FAQs

Yes, you must register to place an order.

Yes, each item is made to order, so every item is always in stock.

No, there is no minimum order.

All our shipments are insured.
We ship within Italy via TNT Courier, with delivery in 2–3 business days.
We ship to the rest of the world via DHL Courier, with delivery in 6–7 business days.

We process your order within 24 hours of receiving it.
We always aim to ship within 3–5 business days.

All products Fornieri Cocò Gioielli di Natura come with a Certificate of Guarantee, which is provided upon purchase of the product both on the Online Store and at all our Official Retailers.
Product Warranty Fornieri Cocò Gioielli di Natura includes the first repair free of charge.
To take advantage of the warranty, bring the product to an Authorized Retailer or contact Customer Service to ship it directly to the company.
If you have already used your first free repair, contact Customer Service or visit the retailer where you purchased the product to receive a quote.
Repair turnaround time is approximately 3–5 business days.

We accept the following payment methods:
-Advance Bank Transfer*
-PayPal

*If you pay by advance bank transfer, we will wait for the funds to be transferred before processing your order.

You can cancel the order only if it is not currently being processed.

The Gift Card is valid for one year from the date of purchase.
It can only be used in the Online Store.
It cannot be exchanged for cash.
If the Gift Card does not cover the full payment for the order, you must select an additional payment method to cover the remaining balance.